We want you to love what you order from SillyCYBIN. If something isn’t quite right, here’s how our returns and refunds work.
Change of mind returns
We accept returns for change of mind within 14 days of delivery. To be eligible, items must be unworn, unwashed, with all original tags attached, and in their original packaging. Please contact us at Info@hotmail.com to request a return before sending anything back.
For change-of-mind returns, the cost of return shipping is the customer’s responsibility.
Faulty or damaged items
If an item arrives faulty, damaged, or not as described, please contact us at Info@hotmail.com as soon as possible with your order number and a photo of the issue. In line with Australian Consumer Law, you’re entitled to a repair, replacement or refund for goods that are faulty, and we’ll cover the cost of return shipping in these cases.
Items that can’t be returned
For hygiene reasons, we’re unable to accept returns on earrings or other pierced jewellery, or on swimwear/underwear if the hygiene seal has been removed. Items marked as final sale are not eligible for return or refund unless faulty.
How to request a return
Email us at Info@hotmail.com with your order number, the item(s) you’d like to return, and the reason for the return. We’ll get back to you with instructions on where to send it.
Refunds
Once we’ve received and inspected your return, we’ll email you to let you know whether it’s been approved. Approved refunds are processed back to your original payment method within a few business days — please allow extra time for your bank or card provider to process it on their end.
Exchanges
If you’d like a different size or colour, the easiest option is to return your original item for a refund and place a new order. Get in touch at Info@hotmail.com and we’re happy to help.
Contact us
Questions about a return or refund? Email us any time at Info@hotmail.com.