Welcome to SillyCYBIN! Here are answers to some of our most frequently asked questions to help make your shopping experience easy and enjoyable.
We currently ship within Australia only.
Standard shipping is a flat rate of $10. We offer free shipping on orders over $150.
Please allow 1–3 business days for your order to be packed and dispatched. Once dispatched, metropolitan deliveries generally take an additional 2–5 business days.
Delivery times are estimates and may vary depending on your location and Australia Post delivery schedules.
We use Australia Post to deliver our orders. Tracking information will be provided when your order has been posted.
Express shipping and local pickup are not currently available.
The payment methods available at checkout will be displayed on our website. These may include Visa, Mastercard, PayPal, Apple Pay, Google Pay, Afterpay, and Zip, depending on availability.
Many of our garments follow a One Size Fits All approach. However, the fit can vary depending on the garment’s design, fabric, and cut.
We recommend checking the specific measurements listed in each product description before placing your order.
All models featured on our website wear Australian size 10–12. This is intended as a general visual guide, as the fit may differ depending on your body shape and the garment.
Please contact us about change-of-mind returns within 14 days of receiving your order.
Items must be unworn, unused, in their original condition, with all tags attached and original packaging included. Please email us before returning an item so we can provide the return address and instructions.
Exchanges are subject to product availability. Your rights under Australian Consumer Law remain unaffected.
We carefully check our items before dispatch. However, if your item arrives faulty or damaged, please contact us as soon as possible.
We will provide the appropriate remedy required under Australian Consumer Law. We will cover return postage costs for faulty items.
We aim to process eligible refunds and exchanges within 5–7 days of receiving the returned item. The time taken for funds to appear in your account may depend on your bank or payment provider.
