Welcome to SillyCYBIN. These Terms & Conditions apply to your use of our website, SillyCYBIN.com.au, and to purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
SillyCYBIN is a small, family-run clothing business based in Queensland, Australia.
We offer carefully selected clothing and fashion pieces chosen for their unique designs, colours, fabrics, comfort, and quality.
For enquiries about our products, orders, or these Terms & Conditions, please contact us at sales@sillycybin.com.au.
We aim to ensure that all product descriptions, images, colours, measurements, and other details displayed on our website are as accurate as possible.
Please note that:
Our products are selected with care, and we encourage customers to review all product information before placing an order.
Nothing in these Terms & Conditions excludes your rights under Australian Consumer Law.
All prices are displayed in Australian dollars (AUD), unless otherwise stated.
We aim to ensure that all prices on our website are accurate and up to date. If a pricing error occurs, we will contact the customer and explain the situation before taking any action regarding the order.
We will comply with applicable Australian laws when dealing with pricing errors. A pricing error does not automatically mean that we can change or cancel an order without considering the customer’s legal rights.
Payment methods available at checkout will be displayed on our website. These may include Visa, Mastercard, PayPal, Apple Pay, Google Pay, Afterpay, and Zip, subject to availability.
Orders may be processed once payment has been successfully authorised.
When you place an order through our website, you are submitting a request to purchase the selected products.
You will receive an order confirmation by email after placing your order. This confirmation acknowledges that we have received your order and does not necessarily mean that the order has been dispatched.
If an issue arises with your order, including product availability or payment processing, we will contact you using the details provided at checkout.
Please ensure that your contact and delivery details are correct before submitting your order.
We currently ship within Australia only.
Our shipping arrangements are as follows:
Delivery times are estimates and may vary depending on your location, Australia Post operations, public holidays, weather conditions, or other circumstances outside our control.
Orders are shipped using Australia Post. Tracking information will be provided when available.
Any additional shipping charges applicable to specific products will be disclosed as clearly as possible before checkout.
We take reasonable care to prepare and dispatch your order.
Ownership of an item passes to the customer when the item has been delivered to them, subject to applicable law.
We remain responsible for meeting our obligations under Australian Consumer Law, including any applicable consumer guarantees and remedies relating to goods that are lost, damaged, faulty, or not delivered as agreed.
If you experience a delivery problem, please contact us at sales@sillycybin.com.au so we can assist.
We ask customers to contact us about returns within 14 days of receiving their order.
For change-of-mind returns, items should be:
Please email sales@sillycybin.com.au before sending an item back. We will provide the return address and instructions.
Customers may request a refund, store credit, or exchange, subject to the applicable return conditions and product availability.
For faulty items, SillyCYBIN will cover the return postage costs.
We aim to process eligible refunds and exchanges within 5–7 days of receiving the returned items.
Important: Our change-of-mind return policy does not limit or replace your rights under Australian Consumer Law. Customers may be entitled to a repair, replacement, refund, or other remedy where required by law, including outside our 14-day return period.
Please refer to our Returns & Refunds Policy for further information.
We make reasonable efforts to keep our product listings and stock information accurate.
However, some items may sell out or become unavailable. If a product you ordered is unavailable, we will contact you to discuss an appropriate solution in accordance with applicable law.
We reserve the right to update product listings, descriptions, and availability from time to time.
From time to time, SillyCYBIN may include complimentary gifts with purchases as a thank-you to our customers.
Gift availability and selection may vary. Unless expressly stated otherwise, gifts are subject to availability.
Any promotional offer will be subject to the conditions communicated at the time of the offer and applicable Australian law.
You agree to use our website lawfully and not to:
We may take reasonable steps to protect our website, customers, and business from misuse.
Unless otherwise stated, the content on this website, including text, photographs, graphics, branding, logos, and design elements, is owned by or used with permission by SillyCYBIN.
You may not reproduce, distribute, modify, or commercially use website content without appropriate permission, except where permitted by law.
We respect your privacy and take reasonable steps to protect the personal information you provide when using our website.
Personal information may be used to process orders, arrange delivery, respond to enquiries, and provide customer support.
We handle personal information in accordance with applicable privacy laws and our Privacy Policy.
Please refer to our Privacy Policy for further information about how personal information is collected, used, and protected.
We make reasonable efforts to keep our website operating correctly and its information accurate.
However, we cannot guarantee that the website will always be available, uninterrupted, or free from technical errors.
If we identify an error affecting an order, price, or product listing, we will take reasonable steps to address it fairly and in accordance with applicable law.
Nothing in these Terms & Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under Australian Consumer Law.
To the extent permitted by law, we are not responsible for losses caused by circumstances beyond our reasonable control.
Nothing in this section limits any liability that cannot legally be limited or excluded.
We may update these Terms & Conditions from time to time to reflect changes to our business, website, or legal obligations.
The updated version will be published on this page with a revised Last Updated date.
Any changes will apply in accordance with applicable law and will not remove rights that customers have already acquired under the law.
These Terms & Conditions are governed by the laws applicable in Queensland, Australia, together with applicable Commonwealth laws.
Nothing in these Terms & Conditions limits any rights you may have under applicable Australian consumer protection laws.
If you have questions about these Terms & Conditions, an order, or a product, please contact us.
Business: SillyCYBIN
Website: https://sillycybin.com.au/
Email: sales@sillycybin.com.au
Location: Queensland, Australia
Thank you for supporting SillyCYBIN. We appreciate your support of our small family-run business and look forward to bringing you unique and carefully selected fashion pieces.
