At SillyCYBIN, we take care to check every item before it is shipped to ensure it meets our quality standards. If you need to return an item, please read our Returns & Refunds Policy below.
You must contact us about your return within 14 days of receiving your order.
To be eligible for a return, items must:
Items that do not meet these conditions may not be eligible for a return, subject to your rights under Australian Consumer Law.
All items are carefully checked before dispatch. However, if you receive an item that is faulty, damaged, or does not meet your consumer rights, please contact us as soon as possible.
SillyCYBIN will cover the return postage costs for faulty items.
Your rights under Australian Consumer Law are not affected by this policy.
To request a return, please email us at sales@sillycybin.com.au.
Please include the following information in your email:
We will provide the return address and further instructions by email. Please do not send items back before receiving our return instructions.
Once we receive your returned item, we will inspect it and contact you regarding the outcome.
As a small family-run business, we aim to process eligible refunds within 5–7 days of receiving the returned item.
Approved refunds will be issued using the original payment method where possible. The time it takes for the funds to appear in your account may depend on your bank or payment provider.
Refunds and remedies for faulty goods will be handled in accordance with Australian Consumer Law.
If you would prefer to exchange an item, please mention this in your return request email.
Exchanges are subject to product availability. We will contact you to discuss the available options and any applicable shipping arrangements.
If you prefer store credit, please let us know when contacting us about your return. Eligible store credit will be arranged after your returned item has been received and assessed.
For faulty items, SillyCYBIN will cover the return postage costs.
For other returns, please contact us before sending your item back to confirm the applicable return postage arrangements. Nothing in this policy limits your rights under Australian Consumer Law.
If you have any questions about returns, refunds, or exchanges, please contact us:
Email: sales@sillycybin.com.au
Location: Queensland, Australia
Thank you for supporting SillyCYBIN, a small family-run business. We appreciate your support and want you to have a positive shopping experience with us.
